An old man who was 3 hours late for his appointment was ranting about having to wait and just looking for any excuse to complain. A nurse and an administrator came out to see him and instead of correcting him about his appointment time …
Dr. Warren Brown is a super star. I cannot say enough good about him: thorough friendly informative knowledgeable kind professional etc. Maybe he walks on water. Congratulations and best wishes on your soon coming new son.
I am giving a 5 star specifically for Dr Welsh. She is an amazing attentive compassionate physician. The VA should call themselves lucky for having her. I do not think I have ever had a Dr who actually listened to me and was the …
I love the staff here. I have been here many times and been treated for many things. I always find the staff friendly helpful and caring. They always follow up with me on scheduling my next appointment and get me in quickly. If the VA …
I usually have terrible experiences with VA clinics or hospitals but today was a whole different story. I felt as if they did want to help.. I have been seen for years and today was an overall best out of all the visits I have done. …
I've been to a few different VA Hospitals over the years and the experience was always abysmal disgusting and depressing. We just moved to the area and I thought I would give the Tomball VA Clinic a shot rather than continue to spend …
Overall I can't complain about the care I have recieved at this facility. These disgruntled vets should consider the fact their receiving care free of charge. Medicine is not an exact science. The Docs see alot of vet's here so try to …
The staff has always been very professional and caring. The facility is very nice and clean. Plus I was always seen in a timely manner. Keep up the good work Tomball!
The staff was EXTREMELY helpful. The wait was much shorter than I expected after having dealt with the V.A. Hospital in the Medical center near downtown Houston TX. The staff went above and beyond to help make sure all my needs a d …
This clinic provided me the best care I have ever received at any VA medical center and I've been to several include a few out of state. I came in as a walk in and was able to receive prompt care from a care team that took their time and …
This is the best phone service I have ever had. I have had Boost for years. No slow start up. No dropped calls. Ladies at Tomball store very knowledgeable and helpful
This outpatient clinic is very nice. The staff is very friendly and helpful from the moment you come in. This actual facility is only a few years old so everything looks new and is well taken care of. They move pretty quickly because I …
This Place is Amazing. If you have ever had to spend any time at the VA Hospital downtown you will definitely appreciate this place. MY PC is amazing and actuality cares to resolve my issues and not just medicate me and move on.
While there are many issues with the care received at the VA. Many rumors misconceptions and many concerns. Some are true sadly. However that being said the MAJORITY of the staff at Tomball Clinic DO care. Keep in mind that are trying …
Very poor service.
I can't even get them to answer the phone. Called 7 times at 9am.
They're probably eating a Whataburger!
Very poor went in with really bad pain on both feet told by nurse to do exercises did not offer any treatment did not get referral for orthopedic if they got orthopedic doctor... Very sad day the way they treat their veterans...
Was checking in and out loud the workers checking vets in said "I cant wait until they start kicking people out of the system for no show appointments!" WTF! One even said he started deleting them out of the system on his own …
Went there for x-rays and was turned down because it was closed what kind of hospital closes their x-ray department? Why would you do that to vets?
When I was in line for check in the line moved quick. Once I got to the window the man that was checking me in was a veteran and he was complaining about checking walk ins. He was just talking to his coworker like I wasn’t even there. His …
Zero stars 0.
Dear Santa For Christmas I would like to see the VA start having integrity. A real doctor understands military injuries and actually listens to the patient. I …
After looking at the I thought for sure they would have addressed the issue with the receptionist I was wrong. Rude unprofessional and definitely not what I was expecting from a VA clinic. Got my appointments scheduled waiting to see how they go.
I had an appointment with the sleep clinic scheduled for April 27th I called on April 26th to verify. The person I spoke to on the phone said that my appointment was canceled and that I'd receive a called to reschedule. I receive a call …
I like the staff but man. Something with the phones need to be dealt with I get hung up on 9 times out of 10 without being asked to hold the machine when your on hold said " your approximate wait time is 2 minutes then 5 minutes later it said the same time. Ive been trying to get an appointment for my follow up for a few weeks now.
Phone service is terrible I’ve been hung up on several times just today. I’ve also had a few of my appointments canceled or pushed back several months. The admin here are definitely not veteran just got hung up on again while writ …
Clinical staff is wonderful! Administrative staff not so much. Expect to be hung-up on regularly. I’ve been trying to schedule a follow-up appointment and have been hung up on 3 times and re-routed 3 times just be be hung up on AGAIN. Finally got through to someone explained the situation to him and he laughed. SO UNPROFESSIONAL.
It’s not too bad for a VA facility in this area the staff is always angry seems like they don’t want to be there.VA really needs a complete overhaul from top to bottom! VETERANS FOR VETERANS ‼️� …
They only do covid flu and strep from 8am to 9am only and if your provider put in the order. What kind of s...t is that? If you are extremely sick many wont even be able to get out of bed that early to make it especially if you live …
Too many Physician changes support staff competence questionable communication challenges many government employees who seem to be there just for the benefits rather than the patient—all this interferes with simple good medical …
They're still playing the mask game here.
Signs were up saying masks were required. All staff I ran in to had a mask on …
Have to do better this is not the type of respect you show your service members
Took my day off work to fast and do lab work. It was scheduled got the follow up call ensuring I be on time. After arriving early the front desk informed me I was not scheduled. So sorry. …
Try to avoid downtown if possible.
I took my loved one to the downtown location. he is a 62 year veteran with a honorable discharge and he is decorated. A very angry lady in admissions denied …
Unhappy with service my dad has so many issues and very confused and me and my family try to talk to the doctor and explain what’s going but don’t care to listen to us. The doctor has the discharged summary from the hospital and reason he …
Very mixed opinion regarding this facility. For my brother very inaccurate diagnosis but for my dad they are pretty good at the simple bouts of illness. I like that it is so close clean and easy to get too. The very long wait is crazy …
I don't know what kind of fluff you guys are smoking but I had better care from my damn line medic in Afghanistan. I have called 20 times from different phones on different days and even tried during different hours. Their system hangs up …
I hate that they are closed on holidays sat/sundays... this leaves people to drive an hr away to Houston's va er to get seen. This needs to change... people get sick/injured on holidays / sat/sundays too... it's such an inconvenience for veterans
I have always spoke highly of the VA... ive never had a problem with them. I been cominghere for 6 years and i finally have a medical concern and they don't help and keep giving the run around. The doctors here are worthless... the front …
I have been here 3 time’s trying to transfer… and nothing. I get the same story every time… I guess I’ll try the Katy clinic see if I have the same luck and that’s what the lady in the front told me. “That is your option” very disappointing…
I swear to you if I could give a minus zero I would. First off I was a walk in and understood that I had to wait for an opening to be seen. After and hours and a half no patients were in the waiting room and I still was not seen. I ask …
It seems like no one here is in the same page. Last time I came/attempted to come to an appt I received a phone call when I was halfway to the clinic stating that my appt was now a phone appt but it had been canceled. Today I show up for an …
My partner has been in twice in one week with asthma. He was given a rescue inhaler and told he has to drive downtown for a chest x-ray. He can barely drive to the clinic. They obviously didn't even perform a basic assessment. He ended up …
No providers available get appointments and go there and noone there to see me what is going on????
Scheduled a "first available" mental health 3 months in advance because I was trying to get help. Wait my three months suddenly there's nothing in the system for me. Despite my text reminder the letter they sent and my check in receipt. I guess i'll have to try and wait three more months for another.
Set for an hour waiting for physical therapy no one ever came out no one was even there. I was there for heart therapy. How is that taking care of a veteran ? Today i went in for a blood test set for 45 minutes while they called everyone …
So happy my lab appointment was at the same time they go to lunch. To top that off my doctor never put in the order for the lab in the first place. Absolutely thrilled that I took a day off work and starved myself for a lab appointment that never took place. Thanks again VA.
The Medical assistant that helped me was awesome. BUT the guy at the Lab desk was rude when I arrived and then later again after I used the restroom I TRY to inform him that their is no soap in the restroom and that there is someone …
Been trying to call for over an hour. Keep getting put into a que that tells me how much time I have left before someone answers. After about 20 minutes it tells me that I’m next in line then... hangs up. Talk about frustrating. All I’m …
Called in regards to a voicemail saying my appointment was canceled. When the lady answered the phone I said " Hey I got a voicemail saying you guys canceled my appointment " Her response was " Sir I don't even know who you are" in a very …
Can't get anyone to answer phone.
Tried animated too. Just goes silent. Not disconnected. No meassage beep or anything. …
Clinic staff are inattentive referrals don’t get put in and the folks that answer phones frequently hang up on veterans - all while claiming they “care for the vets.” Will be seeking to have all of my care moved to civilian doctors at this point.
