After 12 long brutal years at SLU seeing the residents that changed over every summer (no insurance where I went when I had to go to the psych ward-some were great a few were horrifying most were middling) I was sent here for …
Doctors are extremely kind and encouraging and genuinely care about helping you. Psychiatrists receptionist (Shauna) is probably one of the most professional and helpful people I've met in my entire life don't listen to the negative …
I go to the location on Macklind. The best therapists I have ever been to and because it's an institute if a doctor feels unequipped they can transfer you very quickly to another specialist which is how I got tested for ADHD. My therapist …
I have been going here for over four years and I really don't understand why there are so many negative. I've always been able to communicate with the front desk staff (leave a voicemail or email and they call you back) and I've …
I have had the most positive experience at SLBMI. The outpatient care I have received has been absolutely remarkable. You can tell that the staff really care about your needs and wellbeing. I'd give more than 5 stars if I could. They work with you to try and give you all the tools you need to help yourself.
The staff and Doctors are excellent. I would highly recommend it. Drs. Lewis and Gunderson are professional kind and compassionate. I have been going here for about 5 months and I have made significant progress. I am treated with dignity …
The Doctors are good but it is not worth the trouble of dealing with the main office and their policies. The only way you can cancel an appointment less than 24 hours in advance is if you personally are admitted to the hospital and have …
These people do not care. Once I stated I wanted to look elsewhere after a year of working with the same therapist to no avail I get ignored and openly refused a referral despite being in/out of the hospital. Don't waste your time with Dr …
This “medical” office has no interest in their clients’ wellbeing or mental health. Do not for any reason go to this office. They will overcharge you every time. I have had to initiate a formal complaint with the state federal government and the AMA.
This place is a NIGHTMARE to deal with from an operational stand point. My doctor moved from her own private practice to SLBMI back in May and getting my care transferred then scheduling the appointment and getting my scprit refilled has …
First off: my psychiatrist transferred her private practice here in late spring 2021. She is wonderful and I’d give her 10/5 stars if I could. She ran her own practice before moving to SLBMI (including billing customer service) as a …
If you get referred here ask for another referral. They will blow you off when you are in crisis and not give you an appointment for over a month even though you are an established patient. When you call all my wait times have been …
I appreciate that people in the mental health space are likely as overwhelmed as the rest of us lately but I have no confidence in this establishment. Condescending intake staff robotic clinicians confusing and incomplete forms... it was …
I'll preface this by saying the receptionists in the front office were always kind and professional. Aside from that however I am extremely disappointed with this place and will personally not be returning. …
My friend has a great experience here however I wouldn't know- you CANNOT get a hold of them or get a call back for anything. She said I should try them and I really want to becaues it seems the docs themselves are great. but i've called …
I'll start by saying the doctors are great! Their office staff absolutely sucks! Like come on now you're dealing with people who are already mentally dealing with issues then to have to come in and deal with your piss poor attitude is …
They are not that good at making sure patients have refills. They barely call back.. Also if you need to call expect to be on hold for at least 30 minutes before someone answers. Lastly I told my therapist that I wanted to unalive myself …
It is IMPOSSIBLE to speak to someone they NEVER return phone calls I’ve been trying to get my medical records for MONTHS to no avail! I even went up there in person to fill out the appropriate forms and was assured that I’d be contacted …
The organization was fine it never really gave me any issues. The person I was seeing Dr Christina Fales however was not the best person to be seeing in my situation and I think it would have been better to recommend I see someone else. …
Let it be said that there are qualified people working here but the bottom line is for them make money even at the disservice of the client. In the mental health field this is shameful and a poor practice. …
Looking at all the makes me thankful I never actually saw a doctor because it is absolutely impossible to get through to a human there. My therapist referred me to discuss medications. I called dozens no joke DOZENS of times and …
My first appointment went well but I haven't been back since. Why? Because they cancelled all of my appointments some without telling me. The receptionist told me that the therapist wanted to do group therapy during my scheduled …
One of the worst experiences I’ve had at a doctor’s office.
I reached out to SLBMI in the summer to schedule an appointment with a …
SLBMI expected my husband to complete an odious amount of paperwork all typed and submitted online with NO allowance for handwritten completion. When the office was unable to open one of his forms the day before his appointment they did …
Super nice doctors but the absolute worse service on scheduling and returning calls. I have run out of medicine I need because they wont call my pharmacist. I have called and emailed more than 5 times and no reply. I cant fathom how a …
The doctor here was arrogant condescending rude judgmental and uncaring. He seems to have NO experience talking with kids and when there were times of vulnerability the doctor told us to "save it for the therapist." This was said more …
I was 20 minutes late to cancel an appointment and they still charged me. The first therapist wouldn't look at me. The office staff screwed up so many times that I never did see the second one. DO NOT waste your money and time.
I was referred to come here for therapy and dietary needs after staying in a residential setting. My team was wonderful but as the rest of these read their policies are not so great. I was okay with the 24-hour cancellation …
I would absolutely avoid this place if you can. I set my son up for counseling. The second appointment was scheduled for a Saturday. When we arrived there were no cars in the lot and every door was locked. I am still being charged a fee for …
I would recommend steering clear of this place. I saw two different providers here and I had nothing but problems with the office. It is nearly impossible to get a hold of anyone to schedule or reschedule an appointment. Usually you have …
If you are looking for a practice that doesn’t return your calls when you desperately need them this is the place for you. Marc Gunderson MD did not respond to multiple messages left by my son who needed to talk to him very badly. I …
Avoid! Phantom charges for cancellations for appointments we never made. My son and my wife took off work and showed up for an appointment and were told it was cancelled because “ they did not receive his paperwork” We were not called or …
Awful customer service. My daughter was a patient until they stopped answering phones and didn’t return phone calls. Wouldn’t let us schedule standing appointments for same day and time to avoid this problem.
both of the mental health professionals i’ve seen - dr. william mallott and dr. paul simon - have been inadequate (more so the latter)
Counselor Kent Newcome was friendly and helpful but the billing office continues to charge my credit card for appointments that never took place. $150 so far. And they've ignored requests to refund the money. Don't give them your credit card info.
Dealing with St Louis Behavioral Health institute has been a nightmare. They billed my daughter's credit card instead of blue cross and they are making it nearly impossible to fix the problem. When my daughter finally had her appointment …
DO NOT GO HERE. IT IS A TRAP
This place consistently drops the ball. I ended up with out my ADHD medication …
I have had a telehelp conference with a psychiatrist canceled twice!!!! It took months just to get on the books with her!!! I need new meds and no one seems to give a s**t!!!! Also I have been seeing a counselor and all he ever does is …
I have had nothing but trouble when trying to communicate schedule and work with this office. It began by them not informing that they did not take my insurance and telling me I owed hundreds of dollars 2 DAYS before my appointment …
I just visited the chesterfield office for my first time last week. Typically I do a lot of research before coming to an appointment with a new place. But I did not take the time to research this time around. After reading the I am …
