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(2.3)
(48 Reviews)

Southwest Behavioral & Health Services Metro Outpatient (AZ)

11221 N 28th Dr Building E Phoenix, AZ 85029

Southwest Behavioral & Health Services Metro Outpatient, anchored in Phoenix, champions a journey towards recovery through their well-structured substance use treatment programs. They are fervently committed to aiding individuals in overcoming addiction, providing tailored plans to address the multi-faceted nature of substance dependence. Financial flexibility is key at Southwest Behavioral & Health Services Metro Outpatient, as they acknowledge a variety of payment methods including private health insurance, cash or self-payment, and state-financed health insurance plan other than medicaid. The compassionate and dedicated staff at Southwest Behavioral & Health Services Metro Outpatient provide unwavering support every step of the way.

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About Southwest Behavioral & Health Services Metro Outpatient Arizona AZ

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Southwest Behavioral & Health Services Metro Outpatient Services

Details About Services Offered By Facility

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Type of Care
Facility Operation (e.g., Private, Public)
Payment/Insurance/Funding Accepted
Special Programs/Groups Offered
Assessment/Pre-treatment
Transitional Services
Recovery Support Services
Service Setting (Outpatient, Inpatient, etc.)
Education and Counseling Services
Facility Smoking Policy
Gender Accepted
Language Services
Facility Vaping Policy
Ancillary Services
Type of Alcohol Use Disorder Treatment
Type of Opioid Treatment
Pharmacotherapies
Treatment Approaches
*The source of the presented data is SAMHSA, (Substance Abuse and Mental Health Services Administration).
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REVIEWS

Southwest Behavioral & Health Services Metro Outpatient Treatment Center Reviews From The Web

Read what people have to say
Guacamole Ashton
Year 2018
Google
their staff is rude and i can’t schedule my appointments in advanced because they have an idiotic rule that you can only call in two days prior to schedule an appointment
Kristena Frick
Year 2019
Google
I absolutely hate their policy for scheduling. You have to get up and start calling at 8 a.m. hope you get through and then I can never seem to get in to see my doctor. By the time my call is answered she is booked. I recently ran out …
Kayla Beauchamp
May, 2022
Google
I absolutely love Dr Kerr and have had a pretty great experience here but I've been calling constantly to schedule my med refill appointment the past two days with no answer at all and it's starting to get stressful. This isn't the first …
Shanna
Year 2017
Google
My 1st time here at at already experiencing miss communication from staff. As a 1st timer they schedual you in for a 2 hour appointment. Which Includes an hour for paper work. Really? it was NOT at all explained to me. Mr. Reyes swore he …
Christina Berner
Year 2021
Google
Kelsey Streeter is absolutely amazing. She takes the time to listen and provide great feed back
Jeni Badger
Year 2018
Google
Started to go here about a month ago. I have enjoyed the staff and the programs offered here. …
Beth Turner
Year 2019
Google
Sick of showing up for my appts and being told therapist is out sick again. I went to them for help and I still have not been able to even talk to anyone. Why couIdnt I see someone else?
JODI WEISBERG
Year 2019
Google
The only reason I am giving them 1 star is because our med doctor is very good. The staff is very unresponsive they say they will do something and never get back to you they can’t even do paperwork properly. My son has needed extensive …
katherine dooley
Year 2019
Google
There the worst and should be closed. Not interested in the child just want to bill insurance and provide no services. Please close——fraud
Aurelie Renout
May, 2022
Google
They never answer calls but if you walk in they sit there and gossip. Therapist judged me and does not care to listen. Do not come here.
angel pedraza
May, 2022
Google
This is by far the poorly managed facility i have been to everyone at the front desk is very unprofessional and some if the therapist staff are very condescending and biased.
K Gamez
Year 2019
Google
I am a patients mom and I’m new to this. The office is kept clean I like it. It’s big and location is good. However I have been having such a difficult time trying to schedule with the psychologist. I’m not joking an extremely difficult …
Jessica Summers
Year 2016
Google
This place is a joke. I've been waiting 3 weeks for an appointment. I've called countless times and got a never ending ringer. When someone did answer I was told the lady who handles referrals would call me back within the hour. This has …
Nina Crockett
Year 2018
Google
I lose my phone service for one to two months and they close my account after being a patient that was prescribed an addictive medication for ADD by them for 5+ years. No other place can help I've lost my job now and life if falling …
Christopher Blackwell
Year 2017
Google
This place is a joke. Weeks without getting appointments cuz of the stupid system of only booking appointments two days ahead. What is that? I have a busy schedule and need more than two days warning to arrange my schedule anyway. Then tell …
Michelle Anderson
Year 2019
Google
I was calling in to make an appointment the auto response said that the wait time is less than 1 minute. I waited 20 minutes called back same message called right back waited 7 minutes. I don't have time to wait on the phone when the …
Carol “Lynn” Wysack
Year 2019
Google
This place might be worth the wait however some people don't have that luxury. When you call they tell you your wait time is less than 1 min however I have waited no less than 30 min just to be told they can't schedule anything call …
Andrew Callahan
May, 2022
Google
I were you I would not use this service they discharged me because I didn't contact my doctor in 2 months they accused me of missing appointments when I'm never missing an appointment others in the appointment that transportation they will …
LaChelle Tidwell
August, 2022
Google
I only gave two stars because we genuinely like my son’s therapist Marty. He’s great. But the rest of the staff/phone system needs serious help. My son has had to go without his ADHD meds several times because they are absolutely …
Mariah Morice
Year 2017
Google
If I could give them zero stars I would. I have been going here for maybe 1 1/2 years. And I have never had so much trouble with a doctors. You can never get in. That’s my biggest thing. If you don’t call exactly at 8:00am on the dot you …
Daniela Rodriguez
November, 2022
Google
Incredibly rude and unhelpful operators. Also they advertise birth to 5 Autism screenings but only work with 5 and up when you call them. 10/10 would not recommend.
Karim Moabi
Year 2019
Google
It is absolutely ridiculous that the only way you can make an appointment is the calling at 8 the day of. You can't make future appointments. Just RIDICILOUS. When you do call at 8 in the morning you will probably wait (as I have) for 20-30 …
Another back Up
Year 2019
Google
It really sucks that I was a patient here for 5 years and i never had any issues.. now that my husband is a patient we’ve had the worst experience. Every 3 months we go through the most trouble to get his medications. I completely …
David Rodriguez
May, 2022
Google
Just pure incompetence! Here I sit on a Friday night without my lorazepam 0.5 mg because my Walgreens Pharmacy have not heard from Southwest Behavioral how did these people still have their state contract?! I I was called today saying …
Joseph Armijo
August, 2022
Google
My son keeps falling through the cracks of their programs. Phone call after phone call email after email has proved difficult to get services. Even though they seem to want to be helpful - it has really been difficult here.
Violete Younan
May, 2022
Google
Providers here break boundaries and have no respect for their clients. I am officially filing a report against this facility. I highly suggest you don’t waist your time here and find another facility.
Amy Berry Ganaden
Year 2017
Google
Always on never ending hold when trying to make appts doesn't matter what time you call. If you get through quickly consider yourself lucky. I make calls to them and 15 to 25 minutes later I hang up pissed off from being on hold. Can't …
Anthony Romano
Year 2020
Google
Don't go if I could give it a zero I would Update: …
James Heier
Year 2021
Google
Got a referral from my primary care physician over a week ago. Filled out all of their tedious required paperwork the day it was sent to me via e-mail and have called every day to schedule my intake appointment. Every single day I have …
Keith Patton
Year 2016
Google
Horrible customer service. After calling 3 days in a row and being rejected as a new patient i was hung up on by the representative when i asked who else i could speak with. Dont waste your time calling here. They obviously dont care about your health.
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NEWS AND MORE

Read About The Latest News From Southwest Behavioral & Health Services Metro Outpatient

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Behavioral Health Medical Records – Marin Health and Human Services
March 1, 2023
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. Medical Records may contact the Medical Records Department at 415-473-6779 or email at bhrsmedicalrecords@marincounty.org(link sends e-mail).
Bassett’s School-Based Health Program Celebrates 30 Years of Service to the Children of .
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We are still growing, just like the kids we serve.” Learn More About Our School-Based Health (SBH) Services. Visit our School-Based Health Services .
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Website: https://www.bgca.org/get-involved/find-a-club . Website: https://raisingspecialkids.org/ . Email: info@sbhservices.org.
Regional Homeless Court – The Judicial Branch of Arizona in Maricopa County –
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(602) 244.0997 www.sojournercenter.org. Southwest Behavioral Health HOPWA Housing. Program (602) 351.6908 www.sbhservices.org.
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. medication training and support, counseling, psychoeducational services, peer support, case management, eviction prevention, sbhservices.org .

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