They have saved my life on multiple occasions. They have limited space now however I would highly recommend this place to anybody who needs mental health or detox help. You don't have to be scared coming in here because they will take such great care of you they actually care. Highly recommend!
This place is great if you need help with mental illness substance abuse or both. The nurses are kind and supportive. They can put you on Suboxone for detox and get you on the right meds for your mental illness. The groups are very helpful …
This place saved my life. The staff was caring and amazing the nursing assistant Mike was kind and really gave helpful tools and insights during my stay there. I will say the male psychiatrist was not a very good doctor and the …
I am proud to represent this beautiful new facility serving SW Washington and Portland Oregon. Our staff are compassionate and focused on providing rapid access for patients quality care with measured outcomes and communication with our …
I can't explain the importance of the first point of contact we making the decision to go to detox. Rhonda from admissions created a life-saving experience for me. She was so kind and inviting making me feel cared for and welcome and that I made the right decision.
This hospital Is the most racist hospital in the Whole entire Pacific Northwest They do not hire hispanics at all or black men its Literally four black women in the Entire hospital they put them on night Graveyard. …
I have never been to group therapy before and didn’t know what to expect. Rainier springs IOP program is top notch. My therapist Ngu is awesome. Her knowledge caring and compassion are simply the best. I have suffered with severe …
This place claims to accept walk-in’s yet turned us away upon arrival. They scheduled an assessment for the following day at 8pm so we drove another 45 minutes one way and once arrived there they again tried to turn us away even with the …
I have worked here for just over two years. I am so proud of this hospital and how much pride our outpatient therapists take in each individualized treatment plan for every patient. It is truly inspiring to watch someone come in in a crisis …
Truly disgusted with the staff here your admin are having affairs with each other and it's clearly affecting their work since they're so distracted with each other If you couldn't tell from the other find somewhere else to get help. These people aren't capable of helping you …
I highly recommend this facility. I have nothing to say poorly about them. I drove 35min to Life line connections and they turned me away on the spot for something they could've disclosed over the phone. I was feeling defeated until I …
What a joke of a place. The system is severely broken. They had no beds which is fine and I asked for help and the lady at the front desk her recommendation was I give more substance to the individual to get them to detox. Stay away from this place
I’ll try not to make this super long because I can keep ranting and raving about this place. I’ve seen this place grow since 2019 when it first opened up. However this is for this year 2022. As a patient I trust staff here with …
When my Dad asked to receive treatment for his substance abuse it felt like a miracle. It was life or death for him. It was nice rainier springs was able to get my Dad into detox so quickly but that was the ONLY positive side of our …
I wanted to believe this facility would really help my son with his mental health and substance abuse but other than putting him in detox giving him antibiotics for an UTI plus Cellulitis in his legs & arms he was told today (day 8) that …
No wonder this place has such low ratings. I’ve never came across a facility so unorganized with uncaring staff. People admitted whether mental health or substance abuse are still human beings and should be treated as such. We called to …
After realizing I needed help my therapist recommended Rainier Springs. I was a 7 month pregnant a stay-at-home-mom college graduate at the time (this was 2 years ago) needing help. I was accepted as a walk-in. The staff was kind during …
Lifeline Connections is fortunate to have Rainer Springs as a community partner as we work together towards the goal of creating a healthier community. Thank you for the life saving work you do every day!
This is one of the more acceptable places I have been to for a mental health crisis. Most of the staff were kind and understanding. The groups were also well put together by some compassionate therapist and staff members. One downside was there was not alot of one on one talks with a therapist.
Amazing community of outstanding care and front office staff. Beautiful building amazing customer service and unmatched professionalism. Very highly recommended! A+++++
Best treatment i have ever had. Nhu is top notch number 1 therapist. The other therapists are great also but Nhu is the greatest. Charish her. I do. …
Great staff and very clean environment. The group I had were so comfortable and welcoming. It’s a great program but might not be for everyone. Kyla Mike Terri Moe and Mitch are all sweethearts and the other employees are so kind and very empathetic and supportive. You’ll definitely feel safe and know that you’ll get through it.
I am having a better experience than it seems others have had with Rainier Springs in some of these. My son is there now and I have called more than once and have been helped quickly and with kindness. I feel they are doing the best …
they did not call my fathers emergency contacts when they had him admitted to the ICU. we did not know where he was and they refused to give us any information. they hung up on us multiple times.
After doing much research and after a recommendation from a mental health professional we made the decision to send our loved one here for help. What I know now and didn't know then is that this is a crisis hospital not a therapeutic …
This facility does not meet peoples needs. They are funded to help assist clients with detox and treatment but yet turn people away for reasons that make no logical sense. I would like to know what the turn away numbers are. We witnessed a …
Beware of predatory billing practices.
We had to use Rainier Springs last March in 2021 (yes a year ago) after …
Called this place to voluntarily admit because I was feeling suicidal. I walked Into the CHANGES door because I wanted outpatient services but the people there had me wait for over 20 minutes before I decided to go to the other entrance. …
Friend had a psychotic breakdown but instead they claimed it was just her "pms-ing". We will be trying to find out who said that and getting his license revoked. Thanks for nothing but more problems :)
Got a call from this phone number and immediately called back. I asked why I had been called and Hannah on the other end told me she couldn't help me. A minute or two into the phone call I get a voicemail from my close relative saying …
I don’t know what kind of treatment is actually delivered here but I am in another country attempting to locate my son to find out if he’s actually in Detox or if I need to see if he’s dead somewhere in the city and William at the desk was …
i understand it's difficult to find a place for alcohol detox but try and find another place unless you want a near death experience. nobody should have to go through what my ex-husband went through because of this place. the first mistake …
I went to drop some clothes off to a family member who had recently been admitted. While I was in the lobby filling out the form of what I had brought and writing a messaging to her I wasn’t pleased with what I saw. First the receptionist …
If I could give 0 stars I would. I was admitted August 18 202. At first I was impressed with the facility however the first night I was not given my BiPap for my sleep apnea and didn't get it until the second night. A lot of the staff were …
If I could give negative stars I would.
Rainier staff and “caring counselors” at this facility have proven to be …
If I get to the point of being suicidal again I would rather die than go back to Rainier Springs. I felt like I was being punished for struggling to manage my anxiety and the staff were no help. The nurse Jasmine didn't like me and though …
If u are going here to detox from fentanyl BE AWARE this drug is completely different from getting off other opiates. It is stored in fat cells making it stay in ur system much longer. I was given 2mg of Subutex after 24 hours and went …
My mom was in facility and on more than 2 occasions she was denied her medication and or an alternative to her medication. She never got any of mine or my sister in laws messages except the last one after she complained to the director. …
The biggest issue I have with this facility is that I wasn't allowed to take my medications that work with my condition on the night I got there which is a red flag. Then they were going to start over which would have made my condition …
The staff members try their best but the facility is severely understaffed. Likely to save on labor costs at the expense of your loved one. This results in no one to answer the phone when you call and no one to respond to messages left. …
