I visited FAHC for the first time today and was I ever blown away by the
excellent service and care I received. My prescriptions were transferred and two gap prescriptions filled in less than 30 minutes. I could not be more pleased with the staff members who assisted me today.
I'm honestly shocked by the flood of poor. As a reserve service member I've used this facility for a number of purposes. PHAs shots routine care etc and have always found them helpful and pleasant. Dental IS booked up from now …
The ladies at the lab were excellent especially the young lady running the lab!!! Thx so much !!!
It's really all about expectation management. As far as military clinics go this one has been the best in my 22 year career. I mean sure it's not the picture of efficiency and the staff can be a little crabby (not shockingly they become …
The pharmacy had very fast service and was very helpful.
Short wait to get prescriptions but not too bad.
They have a great staff of reliable people.
Affordable clean and efficient.
All of the staff I interacted with were the most helpful professional and friendly I've ever seen in healthcare. They certainly went out of their way to make my visit as productive and comfortable as possible. …
All personnel are friendly and efficient.
Excellent Army clinic. Clean fairly efficient provides great service to Army personnel retirees and families.
Friendly helpful and busy.
I have been seen at Fox since 2009 when I was stationed here. I have since retired here and enjoy the quality care and service I receive going in. My primary care doctor is awesome! Only down side is how small the staff is due to downsizing …
I have been using FAHC since 2002 when my husband retired. It is a great faculty and the staff is usually very helpful. Sure you will get a crabby person occasionally but most of the time they are all friendly and helpful. Extremely good …
I have had a great experience at Fox. Whether with Dr Stanfield his staff labs pharmacy med records referrals the dieticians office and anyone else I've encountered there. Literally all good experiences!
I'd give this place zero stars if I could. Many of the healthcare providers are a joke. The majority of the staff are rude and not helpful at all. Could go on and on about the misdiagnosing issues too. Heck I had a doctor tell me to give my …
This should probably be less than a three. The communication between pharmacy doctors and patients is catastrophic. In order to get a refill you have to message the doc wait for a reply call the pharmacy to initiate the refill and then …
If I could give Fox zero stars I would. Pharmacy is slow and regularly do not communicate new changes. The PA that was assigned to me is atrocious. Providers have no time to listen to any actual health concerns. There are basically no …
11-27-21: THANK YOU for getting the Pharmacy Online RX Request back online!
Please get the Pharmacy Text Request for prescriptions (Pharmacy Online Rx Request) working! This text feature helped tremendously. I understand it is down--not understanding why it is taking so long to get back online.
I'm very disappointed in the service my Mother's treatment at the pharmacy / dispensary today. My 90-year old mother turned in her prescription at 10:30am. They said they couldn't get her meds filled until 1:30pm. She lives out toward Hazel …
I like the pharmacists at FAHC as they are very nice & polite. The only issue I have w/ FAHC Pharmacy is that they do not accept Electronically Prescribed Controlled Substances nor do they accept transfers of these medications from Retail …
I've literally been on hold for an appointment for more than 5 hours now. Started this morning Number 41 in the waiting queue and currently at Number 12. Problem is the clinic closes in 30 minutes and I have a feeling I'm going to have to go through this whole rigmarole again tomorrow. Totally ridiculous.
One of the worst military health facilities that I have had provide medical care for my and family's medical needs.
Poor pharmacy attitude and slow moving.
Rude poor patient interactions always blaming the patients for errors and issues employees are always passing the buck ridiculously long wait times.... the list goes on. Go off post if you can. I wouldn't waste my time with this …
Takes close to and hour or longer to get your prescription. They need to improve the way they handle mass amounts of military families and retirees constantly coming to get prescriptions . Seems as if the pharmacist are in no rush at all. Worst part of coming to Fox Army Hospital .
The ONLY reason I gave 1 star is because the others there are not bad. One particular Doctor is too lazy to even do ONE simple letter for my DOT Physical clearance even though I pass (and surpass) all clearance criteria.
They request you use the website to activate prescriptions called in by your doctors. But then the site won't load. Nada. Nothing. So why have it? Why use it? Why recommend it? Either make a system that functions or GET RID OF IT.
This place shouldn’t be open!!
It’s terrible the medical facility cannot support those who are assigned.
I’ve been trying to get my family moved into the local system but cannot contact …
Tsk.tsk i am veterans and not allowed to see doctor in this branch. I serve the country as military
Why was Fox closed yesterday 12/20/19 at 1130am??!! NO WHERE do they indicate a Fri early closure! Now I am out of all my mefs! This is serious to me because you are closed tues & wed for xmas & I have no clue if your open Mon. I LOVE Fox …
With sad and mixed emotions I am writing this about my wife’s care at Fox Army Health Clinic. After having served 21 years in the Army Nurse Corps with 5 years at Fox Army Hospital as the Chief of Anesthesia the current Fox Army …
Woke up at 7:30 in the morning to be 24 in line. Waited an hour for them to tell me that they would email my provider with my prescriptions. Come to find out that I need to see the doctor for a prescription. I called again and they told me …
I used to love this pharmacy & clinic but they've steadily become a nightmare to deal with. It ALWAYS takes SEVERAL hours now & if you don't get there BEFORE Noon you're almost gauranteed to have to come back the next day FOR A …
Worst Army clinic I’ve been to in 26 years. Congratulations you definitely beat navy in one thing substandard care. The facility closes down with short notice for the seemingly covid sniffles or dark clouds. Even during your very short hours you claim to be working no one works.
0 STARS - ABSOLUTELY THE WORST EXPERIENCE TIME AND TIME AGAIN. It feels like the pharmacy and clinics are coming up with ways/systems to push everyone off the arsenal and out of our right to use these facilities. I have always thought …
Absolute terrible customer service. They enforce the mask policy for visitors but not staff. Hands down the worst government clinic I’ve ever been too.
After being 25 on the line and waiting an hour and fifteen minutes on the phone to make an appointment for my daughter.. got transferred to an answer machine that say they will be returning the call... What is going on with this facility!! This service is not free....This is unbelievable!
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Called and the phone was accidentally answered by someone and then I got to sit and listen to the office staff there in the blue clinic talk and laugh and carry on for about 11 minutes before they realized the phone had been answered and hung up on me. Then no answer after that and I called several times throughout the day
Called and waited over an hour with a recording. First in line for 30 minutes. Then it just hung up. Obvious supervisors had left and no one to watch hen house.
Called for an appointment 10 people in queue ahead of me. Waited on hold for an hour and 20 minutes before it said no one was available to answer (guess they went to lunch) and I would get a call back. It's 2018 how is this a thing still? At the very least offer the call back at the beginning.
Called to check on a prescription that was submitted by my primary care Physician just to find that it takes 24 hours to expect a call back.
Getting an appointment is the hardest thing. Is there only 1 person talking calls in that facility?! If you need to contact your doctor it's a hassle. I'm really disappointed. Finds PCM elsewhere if you can.
Horrible service!!! You can never reach anyone. Worst pharmacy - its worth the copay to go somewhere else!!
I called the Fox Army Health Center Appointment Line and immediately received an automated message that my call was second in line. After about a 15 minute wait I the message said I was first in line. I waited 1 hour and 9 minutes. That's …
I HAVE NEVER BEEN TO A DISRESPECTFUL HOSPITAL UNTIL NOW!! I Served in the army 12 years and these low life jerks accused me of getting my prescription early when they where the once that told me to pick it up!! Patient rep is never around …
I have NEVER had such an impossible time making appointments. If you are an active duty beneficiary look elsewhere for your healthcare if possible. The only reason for even 1 star is that I as a healthy adult was able to eventually get …
I turned in a prescription on Oct 12. The script for for a pain med because I had a root canal that I had at 1230 that day. I was told that it would be Monday before my script would be ready. I explained to the person at the counter about …
