Very bad customer service
They programmed one appointment for 7/29/2022 They never call me BUT THEY TAKE MY MONEY (15 dollars as co pay) …
Well for me its the lies about them calling me and saying i dont answer. That is simply not true. 2 months in a row ive had appointments where they do not call me the day before and simply forgetting to call the day of. I thought it was …
Well I was a patient and let me tell you after the Corona everything was virtual and on the phone and I well kept my appointments by phone. And come to know that since May of 21 until 9:00-22 they were doing appointments and all that time I …
Without question one of the worst healthcare services I’ve ever used. Epitome of unprofessionalism. They won’t uphold their scheduled appointments they won’t show up on time to the few appointments they do uphold and their communication …
WORST PLACE EVER !!!!!! I had been coming here back when Dr. Sayles was my PCP and she has left the practice. I see why! Everything is disorganized. You have to do everything on your own if you want to get things done including sending your …
I just want to say that I'm very upset with this office. I expected way better from them but my first initial visit and now my 2nd one neither time have my medication's been called in timely I am completely out of my medication and it's been hours since my appointment and it still hasn't been called in. Horrible customer service!!
Brenna and Jamie what more is there to say? Unfortunately I only get to deal with them once per month. It's a circled day on my calendar that gets me excited! Hospitable efficient exceeds the expectation every single time. Thanks ladies until next time!
I would like to thank Ari from the Intake department for her amazing customer service skills. She was the only person that was able to assist me correctly after many calls that led to nowhere. …
I'm confused by the bad. I honestly don't usually doctors unless I have an extremely negative or positive experience. In this case I was very happy with my experience here. I did not wait at all. The staff were very friendly. …
The psychiatrist calls last less than 7 mins. I had 6 therapy sessions also because my employer gives me 6 sessions at no cost. The therapy sessions at Compass Health last only 30 minutes. I had never heard of a 30 minute therapy session …
The worst experience from two different doctors there. Kandace Eagle is one of the worst. Horrible bedside manners arguing with me being condescending and even hung up on me. Stay away. Listen to the. Why get into a business that is supposed to care for patients and not care about the patients.I wish I could give her 0 stars.
The worst place. I wish there was an option for zero stars. Very disorganized long wait times no one seems to know what they are doing. Since Covid they switched me to phone appointments. They never call you on time or say that you never …
This is the worst doctors office in all of Florida. If you care about your health and want reasonably quick service GO ELSEWHERE. The office staff is headquartered in Miami you have to wait long periods of time on hold when scheduling an …
This Place is horrible. I dont they care about the patients they NEVER call for appointments. It happens for EVERY appts I have to call and they can call. Its ridiculous i repeat myself every time
I wish I could give ZERO stars. I made a virtual appointment to see a psychiatrist a week ago and completed all of the documents and packets and everything they needed me to do on my end. I was suppose to receive a pre screen call yesterday …
I wish I had read the before I made an appointment but I certainly learned my lesson. All of the follow mine are 100% accurate. I was waiting two hours for a Doctor No one could give me an answer no one could tell me how …
I’ve been struggling with mental health and they don’t care. I call to get my meds and they don’t ever pick up. We finally got through to them the guy was rushing us through and said I’d get a refill of meds (and didn’t even really ask if …
It os so unbelievably horrific to have a mental health system that does NOT have the best interest of their patients. Having people who have significant mental health needs who REALLY want to be stable to live their best lives being …
My doctor is awesome. The facility is garbage though. If you guys have a problem with this place CALL YOUR INSURANCE COMPANY AND FILE A GRIEVANCE. They will make them do their job and reprimand them if they are doing something wrong. I am …
My mental health evaluation from Compass Health Systems was short and careless they took 10 minutes to diagnose me with depression and immediately prescribed me with medication. The psychiatrist did not ask me for details of what I feel …
Phone people are very rude also they will not refill prescriptions over one month to make you pay for appointments monthly instead of every 3 months like was scheduled before covid also the office is still closed and they are never on time with appointments
Completely horrible doctor's office to deal with. Long wait times in between in between appointments they never tell you when your next appointment is they just tell you were going to schedule you soon. Besides that the worst part is is I …
Please listen to the. I tried to give them the benefit of the doubt but they deserve one star. It’s clear to me that they don’t care about patients because they can’t even show up to scheduled appointments. How can a doctor be so …
Doctor literally does telehealth appointments less than 5 min long. Horrible. Has done ZERO for my son coping with bipolar but prescribe meds.
Pseudo Doctors? Yes! This sham behavioral health clinic; employer of so called doctors with a prescription pad. These people don’t help they want you hooked on medications that don’t work and create a false sense of well-being. When you …
Don't waste your time with Compass. Phone reps are horrible doctors are NOT helpful they make fake appointments on your portal without telling the patients they made one. Ive had "no shows" on my chart because the doctors NEVER call. Do yourself a favor go to My Psychiatrist on Oakland. MUCH BETTER STAFF
Should be 0 stars. I called the office to give an important message to Dr Watnick about my daughter. She is extremely depressed and won't get out of bed for days on end. I am very concerned for her welfare. They said they cannot pass the information on to the doctor! What? Obviously the patient wellbeing is not first and foremost.
Dr.'s are second rate. They won't let you see the Dr. unless the balance on your account is paid even if is a new charge that you haven't even received a bill for yet. I had appointment with Dr. Evelson I had made 2 months earlier and …
Should be a 0. I have 3 days calling asking for a Spanish doctor for my mother and that she’s not doing well and very depressed and OUT OF MEDS 6 phone calls 3 screenings 3 appts and still no phone call back. Changing doctors TODAY!
I am livid with the office at the moment every time I call I'm on hold for 10 minutes or more and every time I come in for an appointment I'm waiting for an hour just to have my vitals taken and be sent to another waiting room. Im on the …
I GIVE 0. I called this place to request an appointment for my son who is autism and has several behavioral issues they sent me a lot of documents to fill and I sent them back completed they gave an appointment for last Friday and I …
i saw bad about this place but gave them the benefit of the doubt and booked an appointment anyways bc i needed it. come the appointment date i cleared out my schedule and even moved an appointment back in case it went over 30 mins …
I start trying to get services about January still with the tele-consultation I got my first appointment ending March the next after complain several time through emails and phone calls on June and they just canceled the next …
I wish I could do 0 stars. I was referred by my PCP to Compass Health. When I scheduled the appointment they told me I would have a pre-screening call the day before my appointment and if I missed the call and didn’t call back by 6pm …
Absolutely 100% unprofessional. I called a week ago to set an appointment for 12pm on 11/13/2020. After showing up to the location 30 minutes early and noticing the doors were locked. I called their 800 number and waited on hold until about …
Absolutely TERRIBLE!
I'm going to post negative on every site I can find. I waited 2 hours in your office on Oakland Park only to finally see a PA. NO one mentioned that …
Absolutely terrible. God awful. Waiting over three hours for an appointment and they end up canceling because they are trash and don’t even know how their own system works. Mental health facility that screws patients over and takes their money. Complete waste.
As many people say here I would give zero if I could I was obligated to write this since my wife did once and never got an answer from the “owner” and the system does not allow more this is supposed to be a service to help people …
Compass Health set up a Covid testing site in Parkland Florida. After having to wait in a long car line ( I understand the demand for the Covid test so am not complaining about that) my wife and I finally got a kit for a saliva PCR test. …
Complete disregard to one's health and/or time. They're batting 1.00 on late appointments and they do nothing to rectify their poor service. If you want quality service do not go here. If you're seeking help for a loved one do not send them here.
