Great staff. They were very patient with me. They helped me very much. Thank you Pacific Grove Hospital!
Started me on my recovery. Was there July 1998 still clean n sober. It is not fun it is not easy. You have to surrender completely to the process to succeed. It is not a cure it is learning how to live in reality and how to cope with life. …
I was here is 2013 and it really helped me. I was there for 2 weeks and had really bad postpartum with psychosis.
Dr Chundu got me under control and I was able to function again. I am thinking about going back because I am having another breakdown.
My husband has been here in the past for his bipolar/ schizophrenia and they usualy work with you. This current experience has been the worst. Dr cui will not return calls or listen to the family who actualy know how my bipolar husband is. …
Before I even went there I read all the so I was prepared ahead of time.
I don't give 5 stars out like skittles and I'm a pretty picky person so let's …
Great hospital it can get busy at times but staff will go out of their way to help you. Clean interior good food and comfy beds. Of the many psych wards I’ve been on this one ties with mission laguna beach.
my son is 24 yrs old we live in the San Fernando Valley he was transported here from Olive View hospital on Monday Sept.19 I talked to him and the phone cut off I have been trying to reach him for three days days I can't get anybody not his …
Nina on the phone was incredibly rude and kept sighing as if I was a bother when I asked how I was able to contact my family member. Wasn’t helpful at all considering I’ve called when the receptionist wasn’t there and they still wrote my …
Rude staff Alondra hung up on me. She was very rude and disrespectful. She spoke to me as if I didn’t understand what she was saying. She doesn’t belong in a hospital setting.
Someone close to me was recently admitted to this facility with multiple levels and types of very severe problems. I made numerous visits there daily sometimes twice daily speaking to admin and supplying them with ample documentation …
Terrible people who should never have been working with mental health patients. My mother’s needs were not met at all. She was practically in hell because no one understood her or believed her.
Terrible service never answers phones or Delivers messages to patients from loved one take 8 hours to get a call back do not send ur loved ones here very unprofessional.
The rooms are NOT clean. I used a wash cloth to to wipe down my bed before sleeping in it and afterwards the wash cloth looked like I scrubbed the floor. The housekeepers are young girls there to get paid. For 3 days they came in emptied …
THIS PLACE HAS ABSOLUTELY NO REGARD OR UNDERSTANDING OF THE URGENCY THEY SHOULD HAVE WHEN IT COMES TO PEOPLE TRYING TO REACH THEIR LOVED ONES. 0 STARS HANDS DOWN. NO ONE ANSWERS THE PHONES AND WHEN THEY DO THEY DO NOT EVEN WAIT ONE SECOND …
I would give 0 stars if I could. This place engages in unethical and ILLEGAL practices. One of their “psychiatrists” falsified an entire evaluation to get away with holding me on an illegal 5250. Falsifying documentation to hold someone …
This place is horrible no one answer phone I have relative at This hospital you can’t talk to healthcare workers the condition of the patient they don’t even have water available …
I would give this place a zero if possible. The staff does not give patients messages from their family. I waited full days before I got any messages from my family after they called all day. The night staff keeps patients awake because …
This place is horrible no one answers the phone I called at 5pm it rang for 1 hr and half for someone to pick and hang up on me I call back it rang for another hour for them to tell me to call back in an hour because they only have one …
if i could give 0 i would! my family member was admitted i did not know what was going on for 3 weeks as he was discharged by an uber left on side of road confused and lost for 6 hours finding out he was hit in face by staff member will be reporting to state they should close this place down
This place is up to no good... i was there as an outpatient rather than an inpatient... but it was still a bad experience... i was there from September 2018 to December 2018 and i was treated with bigotry... the older black lady named alise …
If I could give negative stars I would. On the wing it was severely understaffed to the point that patients were suffering because staff wasn't available. The vegetarian food is awful. The comments and suggestions bin is so ignored and full …
This was the worst facility I have ever been in. They called me “THE SCUM OF THE EARTH” as were all the other people that the police had dumped there. They claimed I had no rights because I was a police hold so ...shut up and GO TO YOUR ROOM!! The experience was terrible start to finish.
It took them 6 hours to tell me they don't contract with my insurance. I found out once i was in route and high hopes.
Lack of communication is worse ever.
I've left many messages and no response yet in 3 days. …
My cousin was admitted a couple of weeks ago. Its been very difficult for my family to get ahold of anyone or reach her to make sure she's ok. If they answer the phone they take a message and we dont know if shes getting them. We're very worried.
My daughter just arrived the other day. So far not too happy with the communication. they seldom answer the phone on the unit. Then when I finally got through they said the systems were down and I needed a code from my daughter. …
Except for the lack of screaming patients this must be what asylums were like 100 years ago. None of the staff seem to know what is going on. If you call the office they cannot connect you with a patient. Instead you are given a number …
Horrible place to be I had abdominal issues so I went to the er and after returning to the facility I was still in pain so they said I have to go to a GI specialist to get checked n cleared to come back i did that and now their saying I'm …
I cannot believe this place functions. From the moment my partner was admitted they were disrespected and discriminated against. The stickers promising an "LGBT safe space" are wildly inaccurate. In this place my partner is a number in a …
I spent 4 hours back and forth between my insurance company and the hospital trying to get approved for emergency intake. I am still sitting at home a complete mess waiting for help I so desperately need. I don't know about the hospital itself but the intake staff I dealt with leaves a lot to be desired.
I was a patient there for a short time and the staff was very abrasive and at times unprofessional. They never took a moment/time to discuss the process procedures or what to expect which at times while detoxing this can be VERY …
I was a patient this was worse than any jail it was horrifying like the worst movie you ever saw. I was placed here in 5150 but by the end I wanted to die more than when I got there
I was given different dosages of my medications continuously and was denied my Zoloft on occasion. I only saw my psych for the first two possible three days to then have him no longer see me and neglect me. I was out of surgery yet had …
I went to pacific grove in 2014 and recently they called me to let me know that I overpaid them $500. I spoke to Jackie in charge of the financial department and set it up so that I could go pick up my refund after I got out of school at …
0 star actually. They don’t answer their phones AT ALL. I never got through the to talk to my bf the entire time he was there. I had to wait an hour one time and most times i wait 30mins and just give up. I give them a message and my bf …
And absolutely horrible experience at this so-called rehab center. They were totally ignore the patients. The food was disgusting and half the time you couldn’t tell what it is! A lot of people said that it was just like being in prison. It …
Apparently you're not allowed to call and speak to a family member here unless you have the magic number. Works out great when you weren't told what that number is and your family member calls you without leaving a message. Can't reach …
As a prior patient I do not feel that my needs were met. My husband took my property as I didn't feel confident in leaving it with Pacific Grove Hospital. He picked up that property this past Friday and the hospital didn't make him sign for …
Attempting to get my child in for treatment and extremely unhappy with response so far. Front desk person failed to acknowledge my presence at the window. This is the first step in feeling welcome someplace. If you are the first person …
Doctor said my brother was supposed to be out @ 10am we got out at 11:40 am
