(3.1)
(104 Reviews)

Northern Nevada HOPES (NV)

580 W 5th St Reno, NV 89503

Northern Nevada HOPES, in Reno, is dedicated to providing a broad range of services, from detoxification to mental health treatment, and care for co-occurring disorders. They are committed to helping adults, children/adolescents, and seniors navigate their recovery journey by providing a detoxification program, mental health therapy, and comprehensive care for those with co-occurring disorders. They offer a variety of payment methods including community service block grants, medicare, medicaid, private health insurance, state corrections or juvenile justice funds, cash or self-payment, state-financed health insurance plan other than medicaid, state mental health agency (or equivalent) funds, and state welfare or child and family services funds for their services. The staff at Northern Nevada HOPES is dedicated to providing expert care in a supportive environment.

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About Northern Nevada HOPES Nevada NV

What To Expect From This Facility

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What you need to know
Information & Directions
Overview of Services
Northern Nevada HOPES Services

Details About Services Offered By Facility

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Type of Care
Facility Operation (e.g., Private, Public)
License/Certification/Accreditation
Payment/Insurance/Funding Accepted
Payment Assistance Available
Special Programs/Groups Offered
Assessment/Pre-treatment
Testing
Recovery Support Services
Service Setting (Outpatient, Inpatient, etc.)
Education and Counseling Services
Facility Smoking Policy
Age Groups Accepted
Language Services
Facility Type
Other Languages
Facility Vaping Policy
Ancillary Services
Pharmacotherapies
Treatment Approaches
*The source of the presented data is SAMHSA, (Substance Abuse and Mental Health Services Administration).
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REVIEWS

Northern Nevada HOPES Treatment Center Reviews From The Web

Read what people have to say
Vance Hardin
Year 2016
They take the time to treat you like a person not just another appointment revolving door like St. Mary's. Initially it takes persistence and patience to get that first PCP visit but once you you do healthcare is no longer a worry. HOPES …
Krystal Lynn
Year 2021
Yes it is a pain to get in the doors at first... and yes theirs like EVERY mental doctors have a LONG waiting list but I waited and now I'm getting the best help out there. Love this place and yes the struggle real but once u get established its all worth it
Discrimination Hurts
March, 2022
The worst medical clinic ever. I could list the many issues but that would take allot of time. But I will mention I tried to work with management to resolve things. And I understand we have been in Pandemic and there has been a staffing …
Rick Kathrine
Year 2017
This is the WORST patient care I've ever experienced. Starting with the appointment desk personnel pharmacy and staff... Do they ever fill a prescription in under 24 hours... Patient portal is almost worthless for getting your own test …
Bobby James
Year 2017
This place might be OK but I'll never know since I can't even get in. Called yesterday was told to call back today at 8am. Called no later than 8:05am today waited on hold for 12 minutes was told they were already booked!! Really? …
rebecca mcelreath
Year 2018
Very disappointed in this place. Then Only way to become a new patient is to call at 8am everyday to get an appt for the next day and then wait until you get through and are “chosen”. I called at 8am on the dot even a few seconds before …
Chanelle Riggs
October, 2022
Without a doubt Hopes Clinic is the biggest disappointment. Unfortunately if you are on Medicaid there are very few choices. No sick appointments no follow up appointment after a hospital visit. My doctor never in 3 years treated me …
Keya Cole
June, 2022
Worse medical center I’ve ever encountered. I’ve been in Reno for about 9 months by way of NY and have still not been able to secure a new patient appointment. Seriously if you need a good PCP I advise that you don’t move here. If you’re …
Maria Marie
July, 2022
Obtuse Never Ending Protocol. Office staff is a flock of undereducated over achieves who have not spent one second in a clinic dedicated to the low income. Good intentions yet unforgivable mistakes.
Michelle 2001
November, 2022
Visit was pleasant. They are a nonprofit which means they don't have very much availability but if you call at 8am and you get to speak with a customer care representative you will have your information taken as a new patient and then …
Hunter Cruz
Year 2019
Great place!! A little hard to make an appointment. But once you're in the service is amazing.
Sherri Wright
July, 2022
I receive excellent care from my providers here. They really care. Life changing.
Diane Davis
December, 2022
Northern Nevada Hopes gave me top notch care. I recently moved and after getting my records my new doctor commented on what great care was given to me. I wished they had a clinic in Texas.
Christopher Hansen
Year 2019
Probably one of the best places in town for LGBT+ sensitive care sexual healthcare and just affordable care in general. I've been going there for HRT management and for my primary care since moving to Reno 3 years ago. I have never needed …
Zurisadai Zapata
January, 2022
Honestly I’m am not one to leave comments but this is ridiculous. Not only every time I try to schedule a appointment it’s always a month away. Today I tried to call Tim on hold for 30 mins before anyone can talk to me then I have a lady …
Nicole Chable
Year 2021
Only 1 star cuz that is the least I could give physically. They refused my brother hospice thought we were lying about his condition and he passed 2 days later. We NEVER received a call back either from his case worker
chickadee
Year 2021
i dont know how anyone ever even gets in to see a doctor here if you are a new patient you can not just call at anytime and set up an appointment you have to call exactly at 8am and they only have so many new patient appointments per day …
Silvia Cabrera
November, 2022
Only way to get answers weather your a new or an establish patient is to go in person. It’s IMPOSSIBLE to get through when you call and when you get through they just pick up and hang up on you.
Emeraldviking
Year 2016
I had a wax problem with my ears. I went to another clinic that cleared out one ear and said that the other one wasn't bad. That other ear got worse. I went to HOPES and the doctor said I had lots of wax but just gave me antibiotics. At …
Nicole Macomber
Year 2021
Should be called Norther Nevada HopeLESS! These docs aren’t educated on the latest research nor do they care about the patients own intuition. I don’t know who tells them when somethings wrong with there health but my body tells me and …
Derik Sidener
October, 2022
I have an issue I am seeking help with and my insurance provider directed me to this establishment. I called up looking to make an appointment and that's where my experience with this place ended. I was told that in order to become a new …
Max Williams
Year 2019
The 2nd star is for the clinic in theory - that is if it could actually operate and exist as a low budget/pay scale health center for uninsured at-risk patients to receive care. You would think with their area of expertise that an IV drug …
maricela nunez
Year 2021
I have no insurance for over 6 moths I apply for Medicare wat I was denied I been call hope for moths never get in time to answers my call before 8:00 am. I can believe wen people straggle and sick were is the government help per people been working all they life and can't have medico help.
Liz
August, 2022
I thought I'm the only one who will leave a bad experience here but I guess not. Yes the chances to see a provider being a new patient is rough. I waited almost 3 months to be qualified and be established as a new patient. You have to call …
Sarah Freshner
Year 2020
I urge you if you are a new patient to call your insurance and change providers. This place is absolutely impossible to get into as a new patient. Their policy is for new patients to call Monday through Friday at 8am to get an …
Christina
Year 2021
I was referred here. It takes a while to get an initial appointment with a PCP but that isn’t my problem. Going anywhere else within Hopes requires a referral from an internal PCP. My PCP put in a referral for another specialist/care …
Lisa Molinari
October, 2022
I went in for medical assistance which i was NEVER given. They took xrays etc and REFUSE to give me my results. I paid for services that were never given to me requested adjustment for my meds and none was ever given to me. I have been …
Oscar Lèmus
Year 2019
I went in with my son and thought the place looked decent. After getting to the back I got this lady named RADHIKA SIDDHARTHAN who kept on questioning me about my religious beliefs. It was the most awkward experience of my life regarding a …
Brion Lund
November, 2022
I went to a hospital last night and upon discharge they recommended northern Nevada hopes for primary care. Upon calling today they tell me that I have to call at 8 a.m. and get an appointment on a first come first serve basis. This has got …
owen s
Year 2018
I would give less than one star if I could. I called only several minutes after 8am at 8:06 to schedule an appointment and was basically told to call back on Monday since it wasn’t 8am anymore (I really only have a one minute window to …
Cat H
November, 2022
I'm not a patient but my boyfriend is and while they do help it's extremely hard to get anything done. My boyfriend caught a life threatening disease and while they help him they often look at me as a person without needs. My boyfriend …
Patricia Price-Edwards
Year 2019
IMPOSSIBLE to make a new patient appointment. You have to call exactly at 8am. You wait on hold for 10 minutes or more. Just to be told all the appointments are made. That you have to try again tomorrow and go through the same routine that …
Daniel Gomez
Year 2021
in front of theADULT CLINIC counter where you treat patients. People who are caring for adult patients are very rude I think that if a patient needs information the best way to answer is by being kind and giving him correct information
Connor
Year 2021
It is a pain to establish patient care as they only accept a round of callers on weekdays around 0800(they will still cut you off just being a few minutes off its not practical). They need to modify their system like regular outpatient …
Tarek Barghouti-McKee
December, 2022
After waiting MONTHS for an appointment I have yet to have anything go right with them. They literally gave up on my referrals to specialists. I am consistently hung up …
Tucker Monticelli
Year 2020
Be caller number 6 to get a chance to become a patient. What the actual hell? I've called 5 days in a row exactly at 8am... Always told to call back. I don't think a clinic should be ran like a radio sweepstakes.
Sonja Contreras
April, 2022
First of all you spend a minimum of 1/2 hour on hold just to schedule or cancel an appointment. Secondly you have a provider that told me 1.) skin cancer wasn’t treated by Medicaid and that NO DERMATOLOGIST in NEVADA will take Medicaid …
Charles Noble
May, 2022
Good Office good Doctors and Staff. My main problems are 1)when you call it seems they take forever to answer I have personally seen them ignore a phone to keep talk to each other. 2) When you call to talk to your Doctor 8 out of 10 times their mailbox is full.
CHELSI HARRIS
January, 2022
Great doctors but absolutely terrible receptionists the last 7 or 8 times I've called I was in hold for 25 or 30 minutes at the very least.
M B
Year 2021
Had an appointment at 8:20 a.m.got there at 8:10 thanks to the coved screening line downstairs i was upstairs by 8:28 they told me to re schedule. I explained i drive from fallon and have been waiting downstairs for 20 minutes pretty much …
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NEWS AND MORE

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o Northern Nevada Hopes: https://www.nnhopes.org/ . o Planned Parenthood: https://www.plannedparenthood.org/learn/teens

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