I was homeless nearly 5 months I appreciate this program. Rose Davis has been perfect for me. Helping me get back to the real world. Thank you Rose..THANKS AVENUE 360 I am lucky to have your support..
If I could give 6 stars I would. As always such a professional caring staff. The treatment I receive is top notch! The doctors and nurses are so kind and bed side manner is superb!
It's easy to some place when things go sideways and we're pissed off.
I was in there today and as far as my visit went it was uneventful. But the staff members from reception to doctor were kind respectful and extremely patient …
Let me start by saying how grateful I am for the staff at this clinic. When it came to my health and well being the customer service was beyond exceptional. Everyone was on the same page and that was my health and my needs. They went above …
My sister which is homeless received a voucher from Avenue 360 for housing to get her off the street. After not being able to get the apartment inspected by inspectors because management was out of the country they put my sister back on …
Started getting dental services here today. I need some pretty major work done and that's a bit embarrassing on top of the major pain I was in. I went in on standby this morning and got in pretty quickly. I can't rave enough about how great …
Went there to see a doctor & my family was treated very well. Our nurse Ms. Sheryl was so wonderful! This is definitely a place to come for your medical needs.
Wouldn’t recommend … poor service my last visit left a very bad taste and I won’t be returning. The management got my appointment messed up tried to stick me with a male doctor at a different location when I never asked for a male doctor …
I followed Dr. Garza here years ago from Legacy in Montrose and this has been a great clinic for my medical needs. The staff is very helpful and welcoming I have not had any issues with appointments or communication. The new online portal they now offer to view my medical records has been very convenient for me.
You can expect to have the voice mail system hang up on you at least 50% of the time.
Don't expect to ever be connected to a live person on the phone. You'll have to …
I started going to Avenue 360 in the heights location about a month ago. I honestly have had the best experience with the staff and doctors here. The front desk is super warming and always willing to assist at a drop of a dime. The nurses …
Dr. Mohamed is totally unprofessional. I know they receive funding from DSHS (state agency) and they failed to communicate test results from mammogram and wellness exam. I think they really take advantage of low income and uneducated …
Everytime I call I get an answering machine it takes several calls before I can get someone to pick up to make an appointment. Also don't be late (10 minutes) because they will make you wait for a long time to get seen. Also Some of the staff in the front is very rude.
I spent over 30 minutes calling and missed an appointment because nobody would answer the phone. This is not quality service this absolutely needs to be addressed
They have absolutely no problem with lying to you to push their own agenda. They will make you take a drug test for zero reason and if you question what the test is or what it is for they will lie to you and claim its a diagnostic test. Oh? …
Today the doctor who was supposed to relay the blood work results to me was the worse. He did not answered my questions and when I asked him why am I losing weight he said ur not losing weight you are okay. I had to pay a doctor fee for …
It's a great place BUT they need more help with patient on phone calls. Each time I have called I get placed on hold for 10 minutes or more. I once was placed on hold for nearly 20 minutes. This is unexceptable in regards to customer …
Tell you to be there 15 minutes early & we were still didn't get seen tell 30 minutes after here appt time.
Wait in the room another 35 minutes. I'm not understanding why she needed to be there 15 minutes early & she still didn't get seen on time.
Great experience with Dr. NP and MA’s.... they are all very friendly and answer all my questions. Only downside is front desk NEVER PICKS UP THE PHONE. I literally have to call plenty times before they do.
Ms.Sandra Russell is awesome. She is personable knowledgeable caring and has the best bed-side manner I've ever experienced. She actually listens to her patients. Ms.Russell is truly an asset to Ave.360.
Y'all gained a great doctor in Dr. Jessica Pearce. I can't say enough that I really miss having a doctor that I could trust and was truly emphatic to my medical needs. I didn't get a chance to say goodbye and good luck on your new position due to covid. But I truly wish you well in all your future endeavors ❤ � …
Avenue 360 has helped me so much!!! From minor issues to more severe medical / mental health issues to referrals. They have done it all for me! They can help you with the Eligibility process and help fill out/send in applications. The staff is very friendly and efficient!
Avenue 360 Health and Wellness is a very professional medical facility. I have been going there for six months. I am very pleased with the services I have received. LAZARO is a very pleasant and professional medical assistant . Thanks for your service!!!! I would recommend Avenue 360 to family and friends.
Terrible experience can't get a simple authorization from the doctor for insulin this is actually needed medicine. I have called over 30 times today and no answer. We are going on day 4.
Great Doctors Dr. Garza along with Nurse Practitioner in infectious disease Sharon Jones is beyond excellent she's truly present when dealing with her patients ! Excellent front desk service the ladies are super friendly there're some beautiful people who work at this location and some aren't thank God the good out weigh the bad !
This place wants to charge you anything for the smallest thing needed. They are very very unprofessional! They were extremely rude to my insurance company and refused to let anyone speak to a manager. My mother loves legacy...try them if …
Highly recommended! Been coming here for 18yrs when it was Bautista Pediatrics and when it changed over to Avenue 360 it's been consistent through and through. Love our Dr's nurses and staff as we have always felt like home. The care we've …
Beware if you think your health is a concern for this place! Come at your own risk!
Clinic said get there by 9am for 930am appointment. Sat in waiting room for at least an hour before dr even saw me.
Don't like there service at all.!!!!
Not professional at all they do not have good communication Dr. Muhammad I have no idea what he is doing there! Don't ever explain nothing always mad! And …
Had incredibly frustrating experiences with this clinic. Started out fine as I needed urgent help with anxiety and they were able to offer me some counseling and a prescription. That first prescription had some communication errors but I …
Highly would not recommend. They are very poor at customer service and communicating with patients. It’s always a hit or miss getting an answer or anything and definitely don’t expect any follow ups from them. Very unorganized structure as …
Horrible customer service from the lady at the front office she turn me down for my apt at 8.45 because I was suppos to be there 15 mins before and no one mention that to me. …
I don’t know why the have a phone if they never answer ! You have to call so many times for them to pick up. Sometimes you need answers or make an appointment because you really need it. I understand the staff may be bussy at times but at …
I have called more than 30 times today for a simple prescription authorization and can't get anyone to help me. This is for insulin and actually a needed medicine and no one cares.
I honestly hate to leave a bad about a community clinic. But the unprofessionalism at the Heights location needs to be addressed. I received a voicemail regarding lab results the person whom left the voicemail never a left a name. …
No one in the building knows how to answer a phone. Haven’t spoken to a real person in two yrs. don’t expect a call back from your voicemails either. Have to drive 30min to talk about any issue in person. Half the time you go in and the …
Once you get someone on the line it’s pretty good. But for the life of me I cannot understand why it takes so long for them to answer the darn phones. Updating this: I am still waiting on test results from a month ago. No update on the …
once you’re there the service is ok but good luck trying to reach anyone over the phone. I’ve been calling for months in the early afternoon late afternoon and evening. Nothing. I’ve left countless voicemails and not a single person called …
Save yourself the frustration and go somewhere else. They are not communicating effectively and it shows in how unorganized they are. The pharmacy puts you on hold and never comes back the ppl dont seem to want to be there… and that …
