The nurses on the 4th floor were so attentive and professional when helping my 97 year old father with pneumonia kidney stones and prostrate problems-especially Veronica. The respiratory nurse Peggy was also AWESOME!! I can not say enough …
I went to Gateway with a lot of self doubt and hesitation on going in the first place. After getting to know the IOP counselors after a few weeks I felt right at home and looked forward to our weekly meetings. I really want to thank …
Love dr. Hibb always asked questions and got my meds straight. Feel like a new man
My cousin was in ICU. Life support was removed and I sat by her bed watching her slip away. The nurses Jessica and Jenna were exceptional showing care and concern for her and compassion to me. The Critical Care caregiver Lou was …
Very rude people say they care about their patients but dont. Had talked to 2 nurses who talked to me and my bf like we were stupid and I called today to ask about their visiting hours and the nurse was rude. I've talked to 2 security …
Wish I could rate it zero stars. I’d like to personally thank the nurses at the mental health facility for everlasting trauma since a misunderstanding sent me to an overnight treatment there in which I was told NOTHING and was terrified. My …
Worse hospital ever. My girlfriend was there for kidney infection. They kept her overnight and said she'll be there for a few days. So I brought her some clothes and hygiene products. That Sat they said she was trying to leave because of …
IF YOU ARE READING THIS... THIS IS YOUR OPPORTUNITY TO GO ELSEWHERE.
I was seen in this er during my pregnancy because my doctors office was down the street. The er doctor cursed at me and caused a big scene threatened to put m …
This time when I went there for mental health it was not my first time in 19 the first time in 19 the staff was great the building's old and creepy but the staff was great and got the best care of my life as far as I psychiatric ward but …
Having seizure like symptoms. Dr. Ray and the nurses and staff were really nice but the hospital was a little worn down and looked slightly dirty. Dr. Ray recommended I see a neurologist and get an eeg done. Took a few hours to get in and out.
I just got out of there today and I gotta say it's ok-ish. The women's unit was clean the morning nurses and my doctor were nice and some of the food there was ok at best. The thing I had a problem with was the evening nurses they were …
I recently left the behavioral health section of the hospital and some of the staff was horrible to deal with. At times many of them treated us like criminals instead of people trying to get help with their problems. They ignored and did …
I visited this hospital in 2016 when I was having severe anxiety and depression. When I arrived I was brought back into a room in a timely fashion. There I waited for about an hour before I was finally put onto the adult woman's floor. …
Literally the worst hospital I've ever been to. When I was put in the psychward they refused to give me enough insulin and I went into DKA. When I got phone time I called my gp she called them and told them to get me into the emergency …
I have been to the ER twice in the last 7 months. Both times the waiting room was pretty empty so I got right in. ER nurses and P.A.'s were great. The 2nd visit I was admitted. The floor nurses were attentive and supportive with the …
My son went here for physical therapy. I have been trying to get copies of his bills. To only be told that they need proof that I'm his mother & they can’t speak to my son because he is underage. Have went to the hospital twice just today. …
Accidentally hit 5 stars I think that was a set up fr. I work here but I'm never coming here as a pt again. I've been at several hospitals and this is the worst. Fighting to get some food delivered since yesterday. Had to have my husband …
The nurse in the ER was very nice and the doctor was okay but receptionists were well there is no nice way to put it. They gave us absolutely no respect and were very rude to us the entire time we were there. I would NOT recommend going here unless you absolutely do not have another choice. If I could give zero stars I would.
I don't agree with the bad because I've been there for over 9 years and they treated everyone nicely. There has never been anything in the food and most of the nurses are really nice. Some are usually ignorant and or rude because …
The one shining star goes out to a couple of nurses in the staff who treated me well at the men's behavioral health unit. Otherwise I payed a significantly hefty price for two weeks and an unnecessary switch of medicine without them …
I received a total knee transplant at this facility on 2/15/22.
My care compared to the STL “big” hospitals
was exemplary! Everyone I met at Gateway was very courteous and professional. …
The receptionist are RUDE. They make you sit in the waiting room for at least 45 mins & they are only back there talking & laughing while there are people in real pain! This is an on going PROBLEM with granite city. They will literally let …
The treatment that my best friend endured was terrible. My friend is a type 1 diabetic who has an insulin pump they took it from her and then didn’t check her blood sugar levels nor would they give her any insulin when her blood sugar was …
This place is a complete joke My boyfriend voluntarily admitted himself and ive been calling for 3 days and they kept transferring me nack and forth wouldnt tell me anything and they are refusing to let him leave.
I can't say worse things and I'm in the Healthcare field! The staff was incredibly and I mean UNDOUBTEDLY rude and unprofessional. It was an ER visit for me and hands down the most uncomfortable situation I've ever been in. I've never told …
I do not trust business practices..send accounts to collections. I pay my bills on time.. Receiving bills from collections years later..dont even have any insurance info now..shady practice. …
I had physical therapy. I received a letter from a collection agency. I never received a bill or anything only the letter from the collection agency. It was a bill for $2 500. I called the billing department at gateway and they referred me …
I have never been treated the way I was treated today by security guard at the front desk when I came in for my heart Dr. Apt. First to be asked if it was a service dog ok I understand I asked 3 times if she wanted to see her license when …
I was at Gateway on Feb 18th and 19th of 2021. The er staff was professional and great but once I got admitted oh lord was it a mess!!! I nurses were the worst no bed side manner at ALL!! I asked for water took them 2 hours to get it for …
I was put on a bed pan early in my visit. Left to sit in it full for an hour at times. 0 PT until day 15. Now I can't walk my arms are very weak. I'm covered in bruises from blown IVs also discovered a bedsore they said turning me would …
I was seen in the mental health department but this particular incident happened in the mental health er. I have several mental health problems but had also hurt my ankles and feet. I was ignored by drs and nursing security guards. I was …
I was seen today due to an allergic reaction to a new medication. First the doctor told me it was nothing but the flu. Then proceeded to take out his phone and go to Google and Google search my symptoms. Right in front of me. How …
I would give this facility 0 stars if I could. There were ROACHES on the floor and even though staff was alerted they were not removed or disposed of. The sinks in the bathrooms that I used did not work at all. And the nurse that I had to …
Absolutely horrible experience!! I was only there 2 days thank goodness. Floors are not cleaned daily there is food and bugs all over the floor. There is one nurse named gaylon who is was very nice the nurse named tina who worked on Fridays …
Absolutely terrible. Takes 45 minutes to get someone on the phone every time. And it’s like what I tell my dr goes in one ear and out the other. He’s cut my medications that I absolutely need and replaced them with things that do nothing …
Avoid this place at all costs. Staff is incompetent and rude. You’d be better off going to a different hospital.
Before I could even step in the ER a guy approached me while walking in the door and just yelled out that we are over an hour long just to let you know. He had an attitude for no apparent reason but I had to check him quickly and that's …
Dane Wallace is absolutely the worst type of person so be in charge of supervising any place that serves the public let alone an emergency room. Just by speaking to him it could not be more clear that he does not have a single care for …
DON’T RECOMMEND THIS PLACE TO ANYONE. THEY DO NOT CARE ABOUT ANYONE AND THE NURSES ARE AWFUL AND RUDE.
horrible billing department. they reside in Detriot MI. I have called over 8 times attempting to prove the bill has been paid still receive calls. Worst part I've aske them to call a different number and they can not do that correctly. Stay away from their urgent care because of the billing dept.
