(2.6)
(68 Reviews)

PCC Austin Family Health Center (IL)

5425 W Lake St Chicago, IL 60644

PCC Austin Family Health Center, set in Chicago, specializes in providing comprehensive care for those struggling with substance use, offering both detoxification services and treatment for co-occurring mental health illnesses or serious emotional disturbances. They are passionate about assisting adults in their journey towards recovery. Various payment methods are accepted at PCC Austin Family Health Center including Federal funding options, medicare, medicaid, private health insurance, and cash or self-payment, easing the financial burden. The expert team at PCC Austin Family Health Center is dedicated to providing superior care in a compassionate and understanding environment.

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About PCC Austin Family Health Center Illinois IL

What To Expect From This Facility

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What you need to know
Information & Directions
Overview of Services
PCC Austin Family Health Center Services

Details About Services Offered By Facility

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Type of Care
Facility Operation (e.g., Private, Public)
License/Certification/Accreditation
Payment/Insurance/Funding Accepted
Payment Assistance Available
Special Programs/Groups Offered
Assessment/Pre-treatment
Testing
Transitional Services
Recovery Support Services
Other Services
Service Setting (Outpatient, Inpatient, etc.)
Education and Counseling Services
Medical Services
Facility Smoking Policy
Age Groups Accepted
Gender Accepted
Facility Vaping Policy
Ancillary Services
Opioid Medications used in Treatment
Type of Alcohol Use Disorder Treatment
Alcohol Disorder Treatment Drug Sources
Type of Opioid Treatment
Pharmacotherapies
Treatment Approaches
*The source of the presented data is SAMHSA, (Substance Abuse and Mental Health Services Administration).
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REVIEWS

PCC Austin Family Health Center Treatment Center Reviews From The Web

Read what people have to say
Grego Smith
Year 2014
The Doctors and Nurses are wonderful. but they need to change the phone staff. they are rude at times and that's if they even answer the phone. then they want to talk to you like you interrupted them from talking about what happen at the …
Erwin Ramirez De La Mora
May, 2022
This is the very best place I have ever been in. The staff takes the time to listen to you. My Doctor has gotten me stable enough to function. I been to a few places and never ever achieved this kind of peace. Thank you P.C.C.
Tonya Williams
Year 2018
The wait time is ridiculous getting an apppointment is just ridiculous...the professionalism is very questionable.
Angelica Carrera
June, 2022
I like this location better than the one on Roosevelt. But why when I call it's saying to call during normal business hours. It's Friday and it's currently 12:55pm.
Shakeia Morgan
Year 2020
My only problem is when I’m trying to book an appointment I’m on the phone any where from 30 minutes to an hour waiting for someone to pick up then the call mysteriously drops. This has happened on numerous occasions no patient should have …
Frank Adams
Year 2016
Doctors and nurses are nice and friendly although the phone service is horrible i waited over 30 minutes before they answered my call.
Edwin Meyer
Year 2014
I have accompanied a friend a number of times to the PCC Austin Clinic which occupies a modern and reasonably clean building near the Central Ave. Green Line stop and which apparently serves an almost exclusively black clientele. The …
Vez Clemons
Year 2016
I personally have never had an issue there everyone is alway nice whenever me and my family have an appointment. We are never there for long periods of time.
FELICIA WILLIAMS
Year 2019
They have great Dentists for children at this facility. I took my 3 children there to get their teeth fixed! I just wished they saw individuals that weren't pregnant too!
Carmella Carothers
Year 2020
I called on friday 11-06-2020 to get an appointment for a COVID-19 test. The line was busy and when I finally got through I was on hold for about 5 minutes but that was okay due to the recent spikes with COVID-19. That lets me know that …
Antoinne Elmore
Year 2020
I love this place they're real professional to me and they care my doctor make sure I'm ok and the staff call me and check up on me to make sure I'm all good i thank god I have PCC in my corner!!!!
Nicole Booker
January, 2022
Late appointment that works perfectly for single moms Dr.Turnock is great with kids I love her
Sunshine Davis-Ray
Year 2019
Personally I have not had a bad experience. I've been to the dentist office. They been helpful kind and compassionate. If you don't have insurance you can apply for their sliding scale. A saving grace for me and my husband. Their goal is to help you. I'm so grateful for their service.
natali cordova
May, 2022
Really good personal and professional with my!
mona mo
April, 2022
It says open until 8pm but I came at 730pm and they where closed. Have called for 3 months for my kids and have not got a person at all
MusicAndOtherThings ByRizz
Year 2019
Went here for behavioral health for about September and each experience was worst than the last. The therapist/social worker (Bella) did not listen. I'd tell her about major life moments and the next week she'd forget what was even said. …
Corina James
Year 2019
Just waited on old 18 minutes to make an appointment interrupting my work day just for them to hang up on me smh
Tashea Evans
Year 2017
Worst ever i set my kids appt together the appt was at 115 130 it now 230 and still havent been called
Dezerray Sepulveda
Year 2019
Love Dr Thomas and medical assistants. They are definitely the most professional staff I have ever met. However the patient care representative or whoever answers the phone and clinic manager BEYOND ridiculous. It is INEXCUSABLE to have to …
Kayla Hollis
January, 2022
You all need better employees the phone service is horrible and than when u go into the office the employees have Attitudes nd the wait is forever
Lyanne Warren
Year 2018
Making appointments is very hard. Been call.up here 3 different times. On hold for over and hour trying to make my son's appointments. I guess I'll have to go in person...
Calm Change
Year 2019
Rude Health Care Professionals. They pretend to care at the beginning of your visit but our quick to end the visit and move to the next client like a big turnstile. Don't sign up unless you have nowhere else to go. Which was my case and I presume most of the other client's situation also.
Imani Rhodes
Year 2018
Phone service is completely horrible and unprofessional I've been trying to make an appointment for an hour now. I been hung up on and on hold for over 40 minutes !
Aries Lovexx
Year 2021
The front desk staff are extremely rude and unprofessional. I've been trying to schedule a appointment for my baby for a week now. They don't answer the phones when they do answer they hang up in your face. I've been transferred to random …
Candice Lewis
Year 2021
The front desk staff is the first point of contact for PCC & they are absolutely terrible. They rarely answer the phones & when they do they hang up in your face! And they are always RUDE & RUSHED. It’s almost impossible to …
Alesha Conwell
Year 2021
The portal has disappeared? I have no way of contacting my doctor? They never answer the phone so I guess I have to continue suffering with this migraine headache I've had for a month now. � …
Karia Byrd
Year 2021
THEY ARE VERY UNPROFESSIONAL! Called for two hours straight no answer. I go in to talk the place is empty! I let the lady at the front know I been calling all morning she didn’t care. So as I was leaving I called before I left the building and the phone is on silent!!!!! She picks up the phone like really now you wanna pick up.
Kreeanna Richardson
Year 2021
They can’t even answer the phone I’ve been calling for weeks. For my kids doctors appointment.
Leslie Brownlee
January, 2022
This clinic need to be closed down or have professional workers who actually want to work and care about patients here. You could never reach anyone on the phone they have you on hold for hours then hang up leave voicemails weeks later they …
Magun Washington
Year 2021
This completely ridiculous I have just spent my whole entire lunch hour trying to contact PCC front desk just to make appointments for me and my two sons no one is answering the phone I have even contacted the dental department and had them …
Jerletha Turner
Year 2021
This is absolutely ridiculous I've been trying for weeks to make an appointment to see my doctor. No one answers the phone what's the point of having a number and can't get through. So unprofessional!!!!
Tina X
December, 2022
Unprofessional office (between Central and Laramie) called back several times and I was hung up on. It is very hard to schedule appointments at this location and when you are finally able too get in you have to wait for over an hour to be …
eric straple
Year 2018
Waited on hold for 40 minutes. Phone was picked up and immediately hung up. If this is the attention they pay to their patients I'm amazed everyone who visits isn't deceased.
Kamyra Jennings
Year 2021
Waste of time!! Every black woman that has a health problem is not pregnant and once you learn that you’ll be a hell of a lot better at diagnosing people.
Paulina
Year 2019
Financial lady ( young latino girl) didn’t know how to count my income from 1040V form so ashamed who they hiring. She was unprofessional and uneducated lady I hope they can fix that I lost a lots of time driving and waiting. Front desk lady was very friendly and nice. Pcc Austin location
Demetrious King
June, 2022
Horrible! I have been a patient of this particular location for OVER 10 years and each time I have to schedule an appointment or even go into the office to be seen it gets worse! They have you on hold for 20 and 30 minutes just to hang the …
Margaret A.Brown Brown
Year 2020
I called on Friday Feb21 2020@ 4:15 and was call # 4 got down too # 1after 40minytes Clinic was closed @ 4:30I was still told I was # 1 I continued to hold as # …
Jaida Terry
April, 2022
I had a bad experience a few years back the front desk ghetto asl then when I came to be seen it was for a job for home care needed a tb test mind u they weren’t doing it that day he could’ve just told me he told me at last minute that they …
Makiya Harris
Year 2021
I’ve been calling all week & even left a few messages. I still haven’t gotten an answer or returned call.. ‍ …
jessica Williams
Year 2019
I’ve been calling since 8 this morning and somebody just keeps picking up the phone and hanging up on me!! This makes me so angry!
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