Mazzoni is the best comm. health care facility. The staff is very polite & attentive. No discrimination u can be who u are & still get ur medical needs meet with concern & respect......Dr. Brisbon is the best
Phenominal special care for youth 14-24 for std and sti treatment birth control help with housing food stamps food on sight and mental health care for FREE. I walked in with nothing to my name and they treated me with the respect and …
The Mazzoni Center is a wonderful place! I do not usually leave but seeing the abundance of one star was very strange to me. I have received wonderful care from providers there who have always been comforting and …
Went to this place a couple yrs ago so I’m not sure if staff is the same but I must say my experience here was wonderful. all the staff was kind and helpful and my doctor was AMAZING & went above & beyond for me. He came all the way back to …
I was nervous when my Dr Mark Watkins merged his long-time private practice with the Mazzoni clinic several years ago. I need not have been concerned. The clinic is everything a quality one-step medical and community center should be. …
What really prompted me to leave this was my recent experience with refilling my medication. …
I went back to Mazzoni recently after several years away and they really impressed me. I've had such bad experiences going to other doctors who don't listen rush you or keep you waiting forever. Here I was seen really quickly and my NP …
When I started going to mazzoni 15yrs ago when I started my transition they were very focused on helping and making sure their transgender patients got the care they needed. Unfortunately in tge last 3 years ive noticed that has changed …
I’ve been a patient there for many years. The staff have taken very good care of me
Worse customer service ever! Staff are extremely rude and unhelpful! Wish I could give a 0 star rating. You guys need too be ashamed of yourself! This isn’t the way you treat your patients! Y’all should be closed down!
I’ve been going to Mazzoni Center since probably 2013 or so. The staff are kind and the doctors are awesome!!! Recently had 5 tubes of blood taken. Could not feel any pain when the needle was inserted and no pain or bruising afterward. Highly recommend this place!!
You wait on hold for 20 minutes to never hear back. I have left numerous emails calls and attempts to reach the Mazzoni center. They are highly unprofessional in meeting my needs. Every time I try to call them they take days if not a …
Literally the best trans health provider I've ever been to they'll always go above and beyond for you. Love everyone I've ever had the pleasure of talking to over there.
Gotta scedual way in advance basically gotta get the right person on the phone if you need an emergency visit same day. Sometimes it cant happen but def had people help me out there so that's where they get an extra star... other than that idk... seeing multiple different people instead of my same doctor doesnt seem like the right move.
The center has an agenda don't you forget it. Not so much a specialty but an agenda. …
Dr R. And Jill been working with me. Trying get all records and information for my next process. Just wish always able get contact with sooner. Just little hard to get answer or response after weeks . Trying to call to get faster reply …
efficient friendly and extra helpful staff. Also have the ability to do bloodwork there which makes the experience much easier. There is a walgreens connected to the office as well. i cant think of any bad treatment at all and i.have been a patient for.years
EDITED: I am happy to hear the Board of Directors has accepted Lydia's resignation. As such I am happy to continue using this wonderful lgbt office with great staff as my primary care provider. …
Felt seen and that says alot definitely LGBTQ friendly
I am always treated so kindly and with such respect when I am at the Mazzoni center. It is really a positive and unique experience for the LGBTQIA+ community. I am grateful for the Mazzoni center and the service they provide to Philadelphia.
I am so blessed to have found the Mazzoni Center. Everyone from the reception to the nurse to the doctor were incredibly kind with sincerity. My doctor was thorough and approachable. It's been so hard to find a doctor who is affordable and who pays attention and the Mazzoni center can delivery both. Thank you <3
I have been going to the Mazzoni center for over 8 years since i have been living in the city to say i am satisfied with my service there is an understatement. This place is amazing from the service to the people i have never received …
I have never had a bad experience here. They are always helpful and the office is always well kept. I would highly recommend this place. Thank you Mazzoni Center for all of the incredible work you do!
I started being a patient at Mazzoni in November of 2016. It was the best decision I could ever have made. Their staff is wonderful my clinician is amazing and I always feel like I am an important person not just another nameless …
I'm suppose to be having surgery in January 15th and its already January the 10th & my sergeants needed another lab work to continue my step to surgery but mazzoni fail to comply on making another appointment for lab work which may result …
Was a great resource but last time there they treated me like i had never been there before... really turned me off. Not trans friendly since Melanie left. No support unless your gay with HIV... guess thats where the $$$ is.
In my experience supervising staff pass the buck and refuse to work with patient’s conflicting schedules to even attempt to make an appointment. Then starts the back and forth of calling waiting and waitlisting. Good luck trying.
Inconsistent care little concern for continuity of care or actual patients AVOID AVOID AVOID.
ETA: Called to cancel a future appointment and front desk registrar LAUGHED at me. Right. That is how they treat their patients.
I've been coming here for a decade. before they moved it was truly the best place to receive the plethora of health and mental care in philadelphia. the staff were friendly understanding listened to you appointments were available with …
My Father passed away 10 days ago. Death Certificate was sent to them a dozen times multiple phone calls emails. Still have not been able to proceed with funeral arrangements due to Doctors not signing death certificate. We get the run …
Never refills my medication on time. I have been on and off hormones 3 times this point because of this and was told about refills that were not made or were for completely different medication unrelated to hormones. The people are nice but I cant keep doing this on and off hormones thing it's damaging me emotionally.
Please for the love of god skip over Mazzoni. Our healthcare system is trash I know but I would rather do the full runaround in the cishet world than ever deal with the negligent and careless service I received here. …
The amount of times they’ve canceled right before an appointment is insane not even to mention the amount I’ve gone there and then my doctor wasn’t even there they never answer messages over the portal and never send me the links to …
These are the types of places to stay away from if you are transgender. They make up their own guidelines for things such as obtaining hormones when private practice doctors take less time AND MONEY. These places are notorious for taking …
They keep having staffing shortages because their nurses are too incompetent to wear masks so they keep having to cancel appointments. Irresponsible practices for everyone's health.
To the Health Center Department: STEP IT UP! Not performing an adequate mouth swob and missing 2 diagnoses and mistakingly scheduling a vaccination 1 month too early is unacceptable. I encourage the doctors and appointment staff to retrain on these basic functions to ensure no one has to miss work and prolong an infection unnecessarily.
unable to see patients on same day if not feeling well.. rudeness was appled by a woman who answer phone. I even was willing to wait 2 days but was told it will be 6 days instead..This place is not the same as what doctor mazzoni has …
Used the patient portal to get my meds refilled they won't send a new script to the pharmacy they want my pharmacist to fax them a refill my pharmacist has sent it on 8/30/19 again on 9/6/19 and again on 9/11/19. And still no refill …
Horrible horrible. I drove 3 hours after waiting 4 months for an appointment only to find no parking. The lot wasnt full. They expect people from out of town to find on-street parking. Because we were 5 minutes late our appointment was …
Used to be amazing but they’ve taken a serious nose dive. Sub par physicians discrimination insurance fraud and the turn over from staff makes continuity of care impossible. Fine for use as a free clinic but avoid if you need regular care
I have been going to mazzoni center for a number of years now. In that time I have had 1 doc I saw more then a couple times. Other then that's I am tossed to people I guess who happen to be standing there. Phone calls take forever …
Used to be an amazing LGBT+ clinic then the board became greedy and decided they loved money more than they did the reason why they opened. …
I’ve been going there for 3 years using their free healthcare program for youth. It is affordable however I have had many issues with cancellations and scheduling. I once drove over an hour to an appointment only to find out it was …
Very inconsistent. Great therapists and doctors horrible staff with billing errors that they are unwilling to fix as well as ignoring portal communication and calls from my pharmacist.
As both a patient and a job applicant Mazzoni discriminates based on HIV mental health and socioeconomic status. Their claim that they provide care regardless of ability to pay is a lie.
Asked to schedule an appointment and got scheduled 3 months from the day I'd called. Cool. No problem. Now they called me saying the appointment been cancelled coz the provider isn't available and I got rescheduled 1.5 months away from my …
Awful. Just awful. While I like my doctor everyone else here is worthless. They will force you to come in for a visit just to refill your prescriptions. They probably just want your copay. Do yourself a favor and go to a real medical provider. I’ve absolutely hit the limit of my patience with them.
Case management for trans is a joke ..not helpful or genuinely advocate for clients..u will get the runaround..n B.S...no results..waste of time..youre just a number for funding..with no assistance.
Got switched to a new doctor Dr. Gross. Saw her once after my old doctor stopped working at the office and got my hormones set. Almost a year goes by (the normal amount of time between appointments that I’d had with my old doctor after …
Great doctors. Support staff are lacking - they make appointments with you and pawn you off with someone else. When a patient asks to speak with the office manager they redirect you to the person you had issues with to start. Very unhappy with this visit.
